Customer Success Engineer

Job description

SnapEDA (YC S15) is looking for a Customer Success Engineer to join our growing team as we pursue our mission to help engineers design electronics faster.


A bit about who we are

SnapEDA serves over a million engineers searching for CAD models every year who are making everything from airplanes to medical devices to connected toys. We're a passionate and driven team that is constantly raising the bar for quality, throughput, and customer success. Come help us make awesome tools for engineers!


What you will be working on


You’ll join our team as a Customer Success Engineer and be responsible for making our product successful for our customers (semiconductor and other electronic component industry executives). You will nurture relationships by understanding customer needs, and making beneficial technical recommendations. You will rally resources internally to maximize customer value.

You are the type of person who loves going the extra mile to thrill and delight customers. You are metrics-oriented and like to make results happen.

Requirements

  • 2 or more years of experience in a customer-focused role

  • 1 or more years of experience working with data, SQL, etc

  • Excellent verbal and written communication skills

  • Serve as the main point of contact for our customers, managing renewals and leading monthly and quarterly progress meetings

  • High attention to detail and superior organizational skills

  • Quick learner

  • Strong technical skills

  • Appreciation for metrics and data

  • Sense of urgency and resourcefulness

  • Experience and desire to work with a start-up, in a fast-paced environment, and in a remote, distributed team

  • Ability to form strong relationships and empathize with the customer


Benefits

  • Opportunity to work on a hugely impactful product used by 1MM+ users with a great mission

  • Competitive pay based on location and experience

  • Lots of growth opportunities, including leadership development programs, lunch & learns, technical workshops, and more

  • Ability to work remotely from anywhere in the world